Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTGDE002 Mapping and Delivery Guide
Work as a guide
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SITTGDE002 - Work as a guide |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required to work effectively as a guide. It covers key legal, ethical, safety, environmental and professional development issues that guides must consider in their day-to-day work. This unit applies to guides who may work across multiple industry sectors as employees, volunteers, or independent contractors. They may operate within a single site, or in a particular city, region or tourist precinct, but often move across sites, cities and regions.Guides apply discretion and judgement within established organisational procedures, and when guiding a tour or activity they take a lead role without supervision. Sometimes guides are the owner-operators of small tour operations.Tour guides, residing anywhere in Australia, are required to undertake training and assessment prescribed by Parks Australia to guide within Kakadu and Uluru–Kata Tjuta National Parks in the Northern Territory.When working in Queensland, all guides, regardless of their place of residence, are subject to the Queensland Tourism Services Act 2003.No other occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in an operational guiding environment. This can be: a real guiding activity a simulated industry environment or activity. Assessment must ensure access to: environments in which guiding activities take place: tourist attractions visitor sites on board various forms of transportation organisational specifications: codes of conduct procedures for liaising with tourism industry operators that are involved in the operation of guided activities running sheets for tours and activities incident report templates passenger lists risk assessment template microphone props and signage customer groups of a size and nature that reflect the commercial environment in which the guide operates tourism industry operators with whom the individual can interact; these can be: those involved in organising a tour or activity who interact with the individual during the assessment process; or individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context participants undertaking a tour or activity for whom the individual can act as guide; participants can be: those participating in a tour or activity who interact with the individual during the assessment process; or individuals who participate in role plays or simulated activities set up for the purpose of assessment in an operational touring context. Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and: have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency. |
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Prerequisites/co-requisites | |||
Competency Field | Guiding |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Plan guiding activity. |
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Element: Communicate with tourism industry operators. |
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Element: Guide tours or activities. |
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Element: Develop guiding skills and knowledge. |
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